What does a credit give me?

One credit gives you all the information we are able to return based on the profile or data you search by.

Is uncovering the same contact several times counted each time?

Negative! The Swordfish extension keeps a tab on the profiles you enrich. Once you have "Shown" information, it is saved for your viewing when you come back to that page or go to the other social profiles we connected to that profile. This means that if you go on Bruce Wayne's LinkedIn, and we made the connection to his Facebook account, his information will be waiting for you in both places!

Free business emails and credits - what’s the story with that?

Swordfish gives what we class as two types of data: premium data and basic data.

Since 60% of business emails are possible to infer quite easily, we don’t feel it is fair to charge you at the same rate as a regular credit. There are plenty of cheaper business email only tools that find business emails in the same manner, and we’d like to be a helpful tool, and not prohibitive one to use.

Therefore, with a Swordfish subscription you get an allocated FREE monthly quota of business emails ON TOP of your regular credits.”

Will my credits rollover?

Credits rollover according to your plan. Credits remain active for 30, 60 or 90 days from each billing cycle depending on your plan. Annual plan credits remain active for 365 days! See pricing for the specific rollover period for each plan.

Can I share my credits with other users?

On plans that have Team Management enabled, you can add users, set credit limits for team members, view their usage and gauge ROI for all team members. Credits do not get used twice if 'showing' the same profile. You can also see the contact information other team members have 'shown'.

Can I cancel my subscription?

Yes! At any time!

What happens to my credits when I cancel my plan?

Your credits remain active until the end of the current billing cycle. Credits with later expiry dates will also expire at the end of the billing cycle.

Can I use Swordfish for free?

Yes, you can sign up to our free trial and get up to 5 credits to test out our data. If you have custom requirements, please schedule a call

What if I need a larger plan?

Please schedule a quick call

Does Swordfish comply with CCPA?

Yes! Swordfish is fully compliant with CCPA is registered as a data broker with the California Attorney General’s office. If you would like to opt out or stop your information being displayed in our service, visit the opt out page below.

I found a business email only and it charged me a full credit not a free business email credit - why?

Since 60% of business emails are possible to infer, and you get a free monthly allotment of them, the remaining 40% are unfortunately not able to be inferred. This means that this business email has come from a premium data partner and we must charge you at the full credit rate.

No worries though, we verify all emails before returning them to you, so at least you get a way to get in touch. Any other questions on this? Reach out on chat.

Can I switch between email only and cell + email type plans?

Unfortunately not. Once your account is designated as a specific format plan it cannot be changed. You will be required to set up a new account from a new email address to do so.