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Our Services are designed to help customers find business profile information of individuals they seek in order to interact with them. Swordfish enables its customers to access business profiles of these contacts for the purpose of supplementing the data customers have about these contacts.
“Users” are Swordfish individual customers or business customer representatives who download, install, or use the Swordfish browser extension (the “Plugin”) or access the Swordfish Website - www.swordfish.ai (the “Site”). Users may be fraud prevention professionals, investigators (e.g., law enforcement and fraud detection teams in businesses), recruiters and other human resources professionals, or vendors (e.g. sales professionals, B2B partners, or sales platforms).
“Contacts” are people whose identities are being confirmed, who are the subject of an investigation, or who are being contacted by Users, for example for recruitment or sales purposes. An example of identity confirmation occurs when a person signs up for an online service and a User working for the service wants to make sure that the person signing up is who he or she claims to be. Law enforcement Users may be investigating certain Contacts or seeking to contact witnesses to events under investigation.
Swordfish operates as a search platform, and therefore most of the information it retrieves is not created or collected directly by Swordfish. Rather, our third party data providers retrieved the information from the web or from the contribution of relevant data from other users and business partners.
Swordfish is a registered data controller in the United Kingdom. In addition, Swordfish is a registered data broker in the States of California and Vermont, U.S.A.
Most of the Business Profile information to which we have access comes from Third Party Databases, which our trusted business partner data providers collect from publicly available sources. They also receive personal information from their business partners who own established and legitimate directories or from publicly available sources. In addition, Swordfish also collects Business Profile information itself and stores it in the Swordfish Database. In response to a User query, our algorithms process this information contained in the Databases in order to identify the most up-to-date information related to each Business Profile.
Swordfish Salesforce App – If a User chooses to connect its Salesforce or other customer relationship management (CRM) application account to the Swordfish Salesforce App, Swordfish will not collect information from the Salesforce account. Instead, the effect of the connection is for the Salesforce account to receive updated information about Contacts from Swordfish. In other words, the communication of personal information is one-way from Swordfish to the User’s Salesforce or CRM account.
If you prefer that we not disclose your Business Profile to our Users, vendors or business partners, you may opt-out by filling in your relevant details at www.swordfishapp.com/Optout. In this case, we shall not continue to use or disclose your Business Profile. To learn more on our commitment to respect your rights in accordance with applicable privacy and data protection regulations, please see “Your Rights Regarding Your Personal Information” below.
As explained in detail below, we collect two main types of information. The first type (i.e. “Business Profiles”). Business Profiles consist of available contact information (name, phone number, email address, postal address, company name, and job title) and social media account URLs available to us about the requested individual. Swordfish returns Business Profiles to Users using our Services in response to their requests. The second type of information (i.e. “User’s Data”) is mainly collected to allow Users to open and maintain an account with Swordfish and to use the Services using the Site, our Plugin, or file upload features.
Swordfish collects Business Profile personal information about individuals itself as described in Section 3 and 4 below and stores it in the Swordfish Database. Our third party data providers collect Business Profile personal information from different public sources, namely: (i) third parties who license, sell, or otherwise provide personal information they have collected to our third party data providers; or (ii) information from publicly available sources, such as via the Internet and social networks.
We collect two categories of information from our Users:
In order to improve the Services for all users, improve accuracy, and return more useful information to customers, Swordfish adds User information into the Swordfish Database. In other words, a User’s contact information becomes a new Business Profile and a User will also be a Contact.
By becoming a User, you consent to become a Contact as well, and other Users will be able to look up your Business Profile when using the Services.
We may collect information from Site visitors (including Users) that submit information to us using the Site, social media messages, including name, email address, phone number, and message content. We may collect information on an aggregate basis when visitors visit our Site, for instance:
We use a web analytics service, Google Analytics, to evaluate how users view and use our Site. Google Analytics tells us about when and how you use our Site, the website from which you navigated to our Site, information about your system, and your location.
For more information about Google Analytics, please visit:
You can opt out to prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout.
If a user begins a chat session on our Site using an email address, we may receive additional information about you from another of our third party data providers. For instance, we may receive the following information, if available:
Finally, our Site uses the Smartlook service operated by Smartlook.com, s.r.o. The Smartlook service records session information showing how visitors use and take action on websites and mobile apps. As with anonymized or aggregated analytics collected about website usage, recordings of uses of the Site information is collected for amongst other things troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services.
A cookie is a small data file that is sent to your device when you first visit a website. Cookies usually include an identification number that is unique to the device you are using. Such identifiers can help us better understand our Users and how they are using the Site and the Services.
Some of our cookies are required for the operation of our Site, for instance to authenticate you as the correct User. Other cookies are functional in that they assist you in using the site. For instance, some cookies enable recognition of a User when they re-visit the Site, keeping their settings and preferences and ability to offer customized features. If you prefer, however, at any time you can reset your browser so it refuses all cookies, or notifies you when a cookie is being sent.
The basis for processing required and functional cookie data is assisting in fulfilling your requests for information.
The Site and Services may implement the following types of cookies: (i) cookies implemented by us for the purposes described above (“First Party Cookie”); and (ii) third party cookies which are set by other online services who run content on the page you are viewing, for example by Google Analytics and other third party analytics companies who monitor and analyze our web access.
You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Services may not operate properly and your online experience may be limited.
As described above, Swordfish acts as a data controller of personal information that it collects. Swordfish, however, also acts as a data processor in two ways:
When acting as a processor, Swordfish processes data in accordance with the actions and instructions of the applicable customer. As a data processor, with certain exceptions such as a legal disclosure obligation, Swordfish is required under its agreement with the customer not to disclose or otherwise transfer personal information received as a processor to a third party except to provide the Services or the customer has instructed us to disclose or transfer the information. Except as noted below, Swordfish processes any personal information and other customer information solely for the purpose of delivering Services to the customer.
We use the information we collect in the ways and for the purposes described above. We may also use such information in the following ways, and for additional purposes, as follows:
We may use Business Profiles of Contacts for the following purposes:
The basis for collecting and processing Business Profiles of Contacts (including Users) who are located in the European Economic Area, the UK, or Switzerland is legitimate interests of our customers and Swordfish itself. In the case of Users whose Business Profiles are placed in the Swordfish Database, the basis is consent.
In accordance with our Terms of Service, any User request for a Business Profile of a Contact located in the European Economic Area, the UK, or Switzerland shall only be for purposes of fraud prevention, fraud detection, or investigations. Users represent that any such inquiry is for one of these purposes. For Contacts asking Users to authenticate them before providing services to such Contacts, the basis for processing is also to facilitate the performance of a contract between the Users’ businesses and the Contacts.
We may use User’s Data for the following purposes:
The basis for collecting and processing User personal information who are located in the European Economic Area, the UK, or Switzerland is to perform the contact between Swordfish and the customer for which the User is working. Another basis is the legitimate interests of Swordfish to prevent fraud and illegal or other harmful activity, to perform research and conduct analytics, and to investigate violations and enforce our policies. Finally, consent is the basis for adding User information to the Swordfish Database of Contacts’ Business Profiles.
We may share and disclose personal information we collect, if we believe in good faith that such disclosure is necessary or required: (i) to comply with a law, regulation, governmental or securities exchange requirement, court order, judicial proceeding or legal process, such as a subpoena, search warrant, or demand for disclosure under judicial or administrative process; (ii) to address a violation of the law; (iii) to investigate fraud or criminal activity, and to protect our rights or those of our affiliates, vendors and Users, or as part of legal proceedings affecting or may affect us or our affiliates, vendors or Users; and (iv) to allow Swordfish to exercise its legal rights or respond to a legal claim.
The bases for such processing of personal information of Users or Contacts who are located in the European Economic Area, the UK, or Switzerland under this section are compliance with a legal obligation and the legitimate interests of Swordfish, its customers, and Users.
We may also share your information in the following ways, and for additional purposes, as follows:
We may share some Business Profiles of Contacts with our third party data providers to check their accuracy and make sure Third Party Databases are current.
At any time, you may decide to opt-out from enabling us to disclose or allow access to your Business Profiles stored on Swordfish Database with our vendors and business partners, by filing in your relevant details here - www.swordfish.ai/Optout
We may also share Business Profiles stored in our database with the following recipients: (i) our subsidiaries; (ii) subcontractors and other third-party service providers (e.g. hosting services, etc.); (iii) auditors or advisers of our business processes; and (iv) any potential purchasers or investors in Swordfish.
We may share User’s personal information with the following recipients: (i) our subsidiaries; (ii) subcontractors and other third-party service providers (e.g. payment processors, hosting services, the Smartlook web usage analysis service, etc.); (iii) auditors or advisers of our business processes; and (iv) any potential purchasers or investors in Swordfish.
You are knowingly and voluntarily assuming all risks of using third-party sites. You agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.
We respect your privacy rights and therefore you may contact us at any time and we shall work diligently to respect your choices and requests regarding your personal information. The list below describe the rights of Users and Contacts under applicable privacy and data protection laws. These rights are subject to conditions and limitations under applicable law:
Personal Information will be retained by Swordfish in such a way that you can be identified until the date on which personal information is no longer needed for Swordfish’s processing activities (“Processing Date”). Swordfish will adopt the same retention policy for all Users and Contacts regardless of their place of residence, which will follow the reasonable mandatory retention period, which is 7 years as from the Processing Date. Please note that we may retain the information we collect for as long as needed to provide the Services and to comply with our legal obligations, resolve disputes and enforce our agreements.
If you wish to remove Business Profiles existing in our servers or if you prefer that we not disclose your Business Profiles with our Users, vendors or business partners, you may opt-out by filling in your relevant details here - www.swordfish.ai/Optout. In this case, we shall not continue to use or disclose your Business Profiles, except as required or permitted under applicable law.Please be notified:
if you opt out of being a Contact, we will make sure that our Services will not return any personal information associated with your email address. Nonetheless, should you change accounts or have multiple accounts, there may be duplicate records. Accordingly, the more information you can provide us when opting out, the more effectively we can block your personal information from being provided to Users.
We take great care in implementing and maintaining the security of the Services and your personal information. We employ industry standard procedures and policies to ensure the safety of your personal information and prevent unauthorized use of it. Although we take reasonable steps to safeguard personal information, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure and Swordfish cannot guarantee the security of data outside of its information processing facilities.
Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union – in these instances we will take steps to ensure that a similar level of protection is given to your Personal Information. You hereby consent to transfer of your Personal Information to countries outside the European Union. However, as stated above, any inquiries about Contacts located in the European Economic Area, the UK, or Switzerland shall only be for the purposes of fraud prevention, fraud detection, or investigations.
The products and services of Swordfish are not targeted to or intended for children under the age of 18. If you are under 18, you may not submit information about yourself to Swordfish. Swordfish reserves the right to modify or remove any information on the Site or Services at its own discretion.
In the event that we become aware that a User is under the age of 18 has shared any personal information with Swordfish, or if we become aware of a Contact under the age of 18, we will discard that minor’s personal information. If you have any reason to believe that a minor has shared any personal information with us or any personal information about a minor is in our Databases of Contacts, please contact us at firstname.lastname@example.org
We may use Users’ Personal Information, such as names and email addresses, ourselves or by using our third-party subcontractors for the purpose of providing our Users with promotional materials and newsletters concerning our Services, which we believe may interest them.
Out of respect to their right to privacy, at any time, Users may request to unsubscribe and discontinue receiving marketing offers by following the directions in the email or sending us a blank message with the word “remove” to email@example.com.
The basis for collecting and processing User personal information who are located in the European Economic Area, the UK, or Switzerland as described in this section is to perform the contact between Swordfish and the customer for which the User is working and the legitimate interests of Swordfish.
Our point of contact is Ben Argeband, who is the officer of our company in charge of data protection.
If you have any questions, comments or concerns about this policy or about our privacy practices, seek to exercise any of your privacy rights under applicable law, or wish to access, change, or update personal information we have about you, you should first contact our data protection officer by email at firstname.lastname@example.org. You may also contact us at this email address if you are aware of abuse or misuse of our Services.
If you prefer that we not disclose your Business Profile to our Users, vendors or business partners, you may opt-out by filling in your relevant details at www.swordfish.ai/Optout .
If you have a complaint about our privacy practices, contact our data protection officer by email at email@example.com. Our privacy team will investigate any complaints that you make concerning our privacy practices and provide you with a written response. You will need to provide enough information for us to evaluate your complaint, and we may need to ask for additional information in order to assess a complaint. Also, you have a right to submit any complaint to your local data protection authority or government regulator.