FAQ

Some Questions You Might Have
right-iconHow accurate is your data?

Quite proudly, the best there is! We go above and beyond the industry standard to ensure the data you access is as accurate and complete as possible by using a combination of multiple premium data vendors and machine learning algorithms that gather, check and cross verify publicly available contact data on a daily basis.

right-iconDoes Swordfish comply with GDPR?

Yes, and we take this incredibly seriously. The biggest myth about the GDPR is that consent is the ONLY way to lawfully process personal information concerning EU data subjects. While consent is one basis for lawful processing, it is not the only one. Swordfish's lawful basis for processing data is to empower users' fight against fraud online and verifying and authenticating online identities.

Swordfish is fully committed to the requirements of GDPR. Our legal and policy experts have closely analyzed the requirements of GDPR and continue to monitor new guidance on best practices for implementing the requirements of the GDPR. We have taken these new requirements to heart and made changes to our products, contracts and policies to ensure that we are fully in compliance with the GDPR. Swordfish fully complies with the GDPR as of May 25, 2018.

right-iconHow does the chrome extension work?

Once installed, the Swordfish button displays on the side of the page when browsing LinkedIn, Twitter & Facebook and in the nav-bar. Click on the extension to check if data is available for the profile/website. Check Auto-Open for the extension to open whenever you visit a profile page. When Swordfish finds contact information for a profile, a preview of the details appears with "Show" button. Clicking "Show" reveals the full contact information is counted as using a credit. If Swordfish is unable to verify the details for a contact, "Show" will not display button and no credits are used.

right-iconCan I use Swordfish for free?

Yes, you can sign up to our free trial and get 5 credits to test out our data. If you have custom requirements, please schedule a call

right-iconWill my credits rollover?

Yes! Credits rollover on all plans. See pricing page for rollover period. If you cancel your subscription, your credits are valid until the end of the following subscription month.

right-iconWhat does a credit give me?

One credit gives you all the information we have displayed in preview form for a person's profile.

right-iconIs uncovering the same contact several times counted each time?

Negative! Once you have "Shown" information, it is saved there for your viewing when you come back to that page, as well as across platforms. This means, if you go on Bruce Wayne's LinkedIn, and click on Bruce Wayne's Facebook, his information will be waiting for you in both places!

right-iconCan I share my credits with other users?

On plans that have Team Management enabled, you can add users, set credit limits, view usage and gauge ROI for all team members. Credits do not get used twice if 'showing' the same profile. You can also see the contact other team members have 'shown'.

right-iconWhat if I need a larger plan?

Please schedule a quick call

right-iconCan I hide the side tab?

Yes! You can HIDE the side tab from your page by:

1) Right-clicking the icon in the *toolbar*
2) Press options
3) Unselect 'Show side tab on websites’.

To stop Swordfish from popping out automatically - unselect the “Auto-Open” button.


Testimonials

customer
Phillip Lomax, Uber Uber

My team found Swordfish as superior to what's available in the market today. Swordfish has helped me directly contact C-Suite executives, get meetings, and close deals.

customer
Mike Cohen, The New York Times new york times

One of the top contact information finding tools on the internet - excellent personal email and cell phone number finder!

customer
Dean Da Costa, Lockheed Martin lockheed martin

Swordfish is THE best tool for finding cell phone numbers.

customer
Ben Nader, 6 Figure Recruiter 6 Figure Recruiter

EASILY one of the best recommended tools, and I use A LOT of tools, Swordfish is at the top of my list.

customer
Joy Fullerton, Luxus luxusjobs

Our team loves it! We cancelled all our other subscriptions for Swordfish.

Try Swordfish for FREE now!

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