Frequently Asked Questions

Yes! Our unlimited plans are designed to give you the freedom to prospect and recruit at scale without worrying about credit limits.

To ensure a high-quality, fast service for everyone, our fair use policy is in place to prevent automated bots and misuse. This policy almost never affects sales and recruiting professionals conducting genuine, human-led outreach.

If you're a power user with a high-volume workflow and ever run into a speed limit, contact our live support for the quickest help. You can also reach us at contact@swordfish.ai. We're happy to review your use case and make adjustments to keep you running at full speed.

We pride ourselves on providing some of the most accurate and up-to-date direct-dial phone numbers and emails in the industry. You can expect:

• Email Addresses: 95%+ Accuracy
• Cell Phone Numbers: ~80% Accuracy (Global)

How do we achieve this? Unlike other providers who use stale, static databases, Swordfish verifies data in real-time. Before we show you a result, we use a multi-step validation process, including our own proprietary checks, to confirm the email is deliverable and the phone line is active.

Each contact is marked with green checkmarks ✅ to indicate the highest-confidence information. But don't take our word for it—the best way to judge our accuracy is to try it for yourself with a free trial.

We believe in simple, transparent pricing so you can scale your outreach without surprise costs. All our plans include access to both direct-dial cell phone numbers and verified email addresses.

• Free Trial: Get 10 free credits to experience the accuracy and speed of Swordfish for yourself. No commitment required.
• Unlimited Solo ($99/month): Perfect for individual sales reps, recruiters, and entrepreneurs. Get unlimited contact reveals with 1 user license.
• Unlimited Teams (Starting at $299/month, billed annually): The best value for growing teams. Includes unlimited users, bulk enrichment features, file uploads, and full API access to integrate with your existing tools.

Unlike other platforms that charge per contact or have complex credit systems, our pricing is predictable and built for growth.

You can view full details and start your free trial on our Pricing Page.

Absolutely! We encourage you to test our data quality firsthand. Simply sign up for our Free trial and you'll get 10 credits with full access to our Chrome Extension and core features.

Your free trial seamlessly transitions into a paid subscription at the end of the trial period so you don't experience any interruption in service. You can easily cancel your subscription at any time before the trial ends to avoid being charged.

Have a larger team or need to test a specific integration? Contact us via live chat or email us at contact@swordfish.ai to discuss a custom trial.

Yes, the trial period itself is 100% free. The $5 you see is a temporary authorization hold, not a charge.

We use this standard verification to confirm your payment method is valid for the subscription that begins after your trial. Your bank will typically release this hold within a few business days.

After your free trial, your account will automatically upgrade to the paid plan you selected. To avoid this charge, simply cancel anytime before your trial ends.

Yes. We understand that larger organizations and teams with unique workflows often have specific requirements for data volume, API access, or integration support.

Our sales team is dedicated to creating the perfect solution for you. To start the conversation about a custom plan, please contact us via live chat or email us at contact@swordfish.ai to discuss a custom trial.

We're here to help you manage your subscription. To cancel your trial or paid plan, simply reach out to our support team, and we'll take care of it for you.

You have two easy options to submit your request:

• Live Chat: Send a message to our team via the live chat on our website.
• Email: Send an email with your cancellation request to contact@swordfish.ai.

To ensure you are not charged, please send your cancellation request before your trial or current billing period ends.

Our team will process your request and send you a confirmation email once it's complete, typically within 24 business hours. You will retain full access to your plan's features until the end of your current term.

Our Chrome Extension makes finding contact data seamless while you browse top social networking sites. Here’s how it works:

• Install the Extension: Get it from the Chrome Web Store.
• Browse Profiles: Visit a profile on LinkedIn, Twitter, or Facebook. The Swordfish button will appear on the page.
• Click to Reveal: Click the button, and Swordfish will instantly search for contact information. If data is found, click "Show" to reveal the details and use one credit.

Pro Tip: Enable "Auto-Open" in the extension settings to have the panel slide open automatically on profile pages, saving you a click every time!

The Prospector is our powerful web-based tool for building targeted lists of potential customers or candidates directly from our database. While our Chrome Extension is perfect for finding contact info for specific profiles you're viewing online, the Prospector lets you discover new leads you don't know yet.

How it works:

1. Log in to the Swordfish web app and navigate to the "Prospect Search."
2. Use the Advanced Search filters on the left-hand side to define your ideal customer or candidate profile.
3. You can combine dozens of filters, including:
   • Role: Job Title, Function, Seniority Level
   • Company: Industry, Company Headcount, Country
   • Contact Info: Has verified email or mobile phone

This allows you to build highly specific lists (e.g., "VPs of Sales in the Software industry in California with a company size of 50-200 employees") and then reveal their contact information. It's the best way to proactively build new pipelines.

Yes, Swordfish is designed to connect with the tools you already use. We support various integration methods, from direct connections with popular platforms to more advanced automation using our API.

Since every team's tech stack is different, if you have questions about a specific integration, please send us an email at contact@swordfish.ai and our team will be happy to help.

Yes, Swordfish.ai is fully compliant with the California Consumer Privacy Act (CCPA) and is registered as a data broker with the California Attorney General's office.

We take data privacy seriously and have implemented comprehensive measures to ensure compliance with all CCPA requirements, including transparency about data collection, honoring consumer rights, maintaining data security, and conducting regular compliance audits.

If you would like to opt out or request that your information not be displayed in our service, you can submit a request through our privacy opt-out page or contact us directly at contact@swordfish.ai. We typically process opt-out requests within 48 hours and will confirm completion via email.

GDPR stands for the European Union's General Data Protection Regulation, which is intended to harmonize data protection law within the countries of the European Union.

Swordfish.ai does not provide contact data on EU-based individuals. Swordfish's platform is focused on providing contact data for non-EU based individuals. This means if you are prospecting or recruiting within regions like North America, APAC, etc., our data is a compliant choice for your needs.

ZoomInfo is a comprehensive enterprise sales intelligence platform. However, many teams choose Swordfish when they need a more agile and affordable solution that delivers exceptionally accurate data.

Here’s the main difference:

• Focus on Direct-Dials: While ZoomInfo's database is vast, users often find a high number of general HQ phone lines. Swordfish specializes in finding the verified, direct-dial cell phone numbers of key decision-makers, which dramatically increases connect rates.
• Predictable, Transparent Pricing: Swordfish offers simple, unlimited plans perfect for individuals and teams of all sizes. This is a sharp contrast to typical enterprise contracts, making us the ideal ZoomInfo alternative for businesses that don't need the complexity or high cost.
• Ease of Use: Swordfish is designed to be a lightweight tool that plugs into your workflow via our Chrome Extension. We focus on doing one thing exceptionally well: getting you accurate contact data, fast.

The bottom line: If you want best-in-class mobile data with clear, affordable pricing, start your risk-free trial and see the difference for yourself.

Lusha is a popular tool, and we're often compared. The fundamental difference is our philosophy on usage and pricing, which directly impacts your team's workflow.

Why customers choose Swordfish over Lusha:

• Truly Unlimited, No More Credits: The biggest differentiator is our unlimited pricing model. Lusha and many others operate on a credit system, causing teams to ration their outreach. Swordfish gives you the freedom to prospect at scale without ever worrying about running out of credits, all for one flat, predictable price.
• Real-Time Data Verification: We don't just pull from a static database. Swordfish uses a real-time verification process for both emails and phone numbers the moment you make a request. This commitment to fresh data is why our users report higher accuracy.

The bottom line: Stop counting credits and start connecting. Put our unlimited plan to the test and experience the freedom to prospect without limits.

Apollo.io is a strong all-in-one sales engagement platform, while Swordfish is a specialized, best-in-class data enrichment tool. The best choice depends entirely on your team's top priority.

Here's how to decide:

• Choose Swordfish if you need the highest quality data: Our singular focus is finding the most accurate cell phone numbers and emails. Sales teams that can't afford low connect rates choose Swordfish as their premium data layer, which they then use in their preferred CRM or sales engagement tool.
• Choose Apollo if you need a single, all-in-one platform: If your priority is having one tool for data, sequencing, and calling, and you're comfortable with the data quality within that ecosystem, Apollo is a solid choice.

Many of the world's fastest-growing sales teams use Swordfish to supercharge their existing sales stack with unbeatable data. They get the best of both worlds: premium data from us and a great workflow from their other tools.

Hunter.io is excellent for its primary purpose: finding email addresses. However, modern outreach requires a multi-channel approach, and that's where Swordfish provides a critical advantage.

The key reason to choose Swordfish is simple:

• We Provide Verified Cell Phone Numbers: Effective outreach in 2025 is mobile-first. Swordfish gives you access to our core specialty: verified, direct-dial cell phone numbers. Hunter's platform is almost exclusively email-focused, leaving you with only half of the puzzle.
• Broader Social Platform Coverage: Our Chrome Extension works across the social platforms where your prospects are most active, like LinkedIn and Twitter. This allows you to find contacts in their natural environment, rather than being limited to company domain searches.

The bottom line: If you need more than just emails to hit your targets, Swordfish is the clear choice. Start finding both emails and mobiles with your free trial.